Take care of the little things

As an entrepreneur, you are most likely spending most of your time building your product and getting it to market.  in other words, you are focusing on the big picture which is what you should be doing.  I do want to share with you a couple of anecdotes about not forgetting to take care of the little things - little things like keeping proper files and records.  It is quite simple to overlook this aspect of your business but taking care of your company and keeping your house in order is easy to do, especially if you start from Day 1.  Make sure your basic finances are in order and that all customer contracts, employment-related documents, financing paperwork, etc. is all stored properly and securely.  Sure we have electronic copies of many of these items but real signatures are quite important. 

  1. Example #1: Your company is about to be sold and as the acquirer is doing due diligence it wants to make sure that there are no outstanding claims to the intellectual property of your company.  In other words, the acquirer does not want to have an ex-employee or founder come after them once the transaction is completed.  Well, this is easy to take care of, right?  Typically most companies have their employees and particularly technical personnel sign an assignment of inventions and confidentiality contract where any product or patent developed while working for your company is owned by the company.  So in order to satisfy the acquirer's needs, all your company has to do is find the signed documents for the key technical founders.  Well, guess what - if you didn't keep proper records and don't have the signature, there are two options - the acquirer may walk or you have to go back and get another signature from an ex-employee.  Good luck with that.
  2. You are about to sell your company.  5 years ago, you and a technical co-founder conceived of the idea and launched the service.  However, your technical co-founder decided to work full-time at another company and ended up just consulting with your startup post-funding.  While this person may have signed an assignment of inventions agreement with you, he also signed one with his current employer.  When you closed your first round of funding years ago, the lead investor did his diligence and found out that the technical co-founder's existing employer may have a right or may even own the startup's technology.  After much debate, you secure a release from the technical co-founder's company stating that they have no claims to the technology.  Fast forward 5 years - you are about to sell your company, you have switched lawyers twice, and the acquirer needs this release.  You can't find the signature page.  Guess what, you are going to have to go back to the technical co-founder's employer and get another release.  I can pretty much guarantee you that it will cost you to make this happen.

The net net is to not forget about the little boring things like record keeping when you start your business because it may come back to bite you in the ass and cost you real dollars when you need a document or signature most.

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This post was written by who has written 358 posts on BeyondVC.

One Response to “Take care of the little things”

  1. Eric Oct 3, 2006 at 10:51 am #

    Hi Ed:

    Great post. Attention to detail is important to large and small organizations. However, I just finished a study with Dartmouth Prof Syd Finkelstein on 30 VC-backed firms which found among other things that attention to detail was a very significant predictor of annual sales growth (controlling for a host of factors).

    link to breakoutperformance.blogspot.com

    Best wishes,

    Eric

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